Why can't I see images online?
Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 250,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern.
Please also note that you can specify your order as a cut-for-approval (CFA), which means that we will send you a cutting of the fabric that has been reserved specifically for you. Once you approve the cutting, we will ship the order. While this delays your order a few days, it will ensure that you get the exact dye lot and fabric that you wanted. If you would like this option, please specify "CFA required" in the "comment" section of the check out page. CFA is not available on wallpapers.
What are the units of measurement?
Our fabrics and trims are sold by the yard. Tassels and tie backs are sold by each. Wallpapers are sold by the roll, by panel or by the yard. Please refer to the individual product page to see the applicable unit of measure of your pattern.
Are your items first quality?
Absolutely, we order fabric directly from the manufacturers and all fabric is first quality and authenticity is guaranteed. We are an authorized dealer for all the brands listed on our web site.
Is fabric/wallpaper returnable?
All of our fabric and wallpaper is custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE FABRIC OR WALLPAPER IS CUT OR HAVE BEEN ALTERED. No returns on items shipped outside the US.
Can you get discontinued fabric?
Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern. We are unable to order discontinued patterns if the pattern is out of stock.
We regret that we cannot supply discontinued fabrics if there is no stock. If you know a pattern is discontinued, your best bet is to choose an alternative.
What if I can't see the pattern I'm looking for?
If you can not locate the pattern needed, either it may be discontinued or is too new to be listed. In either case, please email us at firstname.lastname@example.org and we will be more than happy to assist you. You can also search by clicking on the search icon and simply type in pattern name or number. The search icon is a magnifying glass in the upper right corner.
Why should I order a sample?
Due to variances in monitors, the colors and patterns displayed may vary slightly from the actual product. Physical samples should be ordered prior to specifying. If you do not like the actual item when it arrives, it is not returnable. Note that samples are randomly cut and dye lots are not guaranteed, they are a very close repesentation of the actual fabric or wallpaper.
What is a cut of approval?
A cut of approval (CFA) is an actual cutting of material of your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you'll be receiving. Dye lots can vary from shipment to shipment, for this reason, we cannot guarantee an exact match to your sample book. If a color match is critical, we suggest you order a CFA.
It is required that you place an actual order so that we can reserve the required quantity. Please put "CFA required" in the comment section of your order.
Once we receive your order, we will reserve the quantity and send you a cutting of the reserved material. We will only ship the yardage once you approve it.
There is no charge for the cut for approval service. Note that it will delay the shipment of your order for a few days due to processing time.
CFAs are only avaialble on in stock items.
CFAs are not avaialable on Clarke & Clarke items and items that ship from the mill. CFAs are not available on wallpapers except Phillip Jeffries' naturals.
Swatches & Samples
Swatches are available to purchase for fabric, trims and wallpapers on each pattern page. Simply click on ORDER SAMPLE box on the product page. Swatch sizes range from 4" x 4" to a full repeat. They are cut randomly and ship from each brand. We are unable to order swatches in specific sizes. If you need a larger fabric sample, we recommend ordering a whole yard when allowed.
Pindler does not offer swatches for any items, outlet items and limited stock items may also have no samples available.
When does my order ship?
Most stock orders ship within 24-48 hours after receipt of order directly from each brand. If an item is not in stock, we will advise you of the estimate ship date.
Memo samples are mailed by USPS First Class and may take up to 10 business days to arrive.
Your credit card will be charged when your order is processed.
Inside Stores will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, Inside Stores will process your payment at the time your order is placed. Orders can be cancelled any time before shipment with a few exceptions. All Scalamandre, Maxwell & Pindler back-orders and all made to order speciality items cannot be cancelled once approved by customer as a matter of the manufacturer's policy.
IMPORTANT DELIVERY INFORMATION
We recommend that you consider the following information:
• You own the products once we have received payment in full and they have been delivered to you.
• We will be unable to redirect orders to a different address once items have been shipped.
• Our vendor's carriers do not deliver to P.O. Boxes or use General Delivery.
Do you collect sales tax?
We are located in Nevada and are required to collect sales tax for all shipments to Nevada.
First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently except for PO Boxes. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Our system is set up so orders ship as soon as possible. You may cancel your order if it has not shipped*. Generally, it is recommended that you cancel the order as soon as possible, as many items ship the same day. Once the order ships, it can not be returned for other reasons than manufacturer defect or shipping damage. *Scalamandre, Pindler and made to order/request items cannot be cancelled once the order is processed on our end. For more information on our return policy, please refer to our return policy.
Occasionally, we might need to cancel your order for the following reasons:
- Unauthorized credit card transaction
- Item is no longer available or discontinued
- Pricing discrepancy
- Minimum Order discrepancy
- If an order is cancelled, no charge will be applied to your credit card.
In order to keep our prices low and competitive, we regret that we can not accept returns for other reasons than manufacturer defect or shipping damage. This is because all material is cut to order specifically for you.
If you receive a fabric that is defective, please email us or call us at 800-497-8042. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.