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How can I place an order?

Inside Stores accepts orders online and by telephone. When an order is complete, an e-mail notification will be sent to you confirming your order and giving you a Purchase Order (PO) number.  Fabrics or wallpapers not on our website will need to be called in to place an order.

Do you have stock ?

Inside Stores only sells first quality merchandise. We do not hold any stock. All orders are  shipped directly from each manufacturer.  There is a "check stock" option on most patterns, located on the individual pattern page.  You are welcome to call or live chat with us to confirm quantities.  

Are our items first quality?

Absolutely, we order fabric directly from the manufacturers and all items are first quality and authenticity is guaranteed.  We are an authorized dealer for all the brands listed on our web site.

What forms of payment do you accept?

Inside Stores accepts American Express, Visa, MasterCard, Discover, PayPal  and wire transfers.  We do not accept cash, checks or money orders.

Quantity

Our fabrics and trims are sold by the yard (1 = 1 yard). Tassels and tie backs are sold by units of one (1 =1). Wallpapers are sold by the single roll, by panel or by the yard.  Please refer to the individual product page to see the applicable unit of measure of your pattern. When entering an order please place the number of yards or rolls required in the Quantity box and hit add to cart.  We regret, all orders must be in full yards.

What is the minimum order?

The minimum order is one yard or two rolls of wallpaper. However, certain manufacturers and certain products have larger minimums as specified on each product page.

How long will it take to receive my order?

Most stock orders ship within 24-48 hours after receipt of order. If an item is not in stock, we will advise you of the estimate ship date.

Memo samples are mailed by first class mail and will take about 5-10 days. They cannot be expedited.

If a product is available it will arrive within 2 to 5 business days once it ships in most cases. Manufacturers ship directly to our customers and use UPS or FedEx Ground unless expedited shipping is requested.   All Cole & Son, Andrew Martin and JF Wallpapers are mill drop items and can take up to 10 business days to arrive.

Furniture items and home accents usually ship in 3-4 business days.   Artwork, florals and decorative pillows are made to order and take approximately 2-3 weeks.

We will send you the tracking number as soon as your order ships.   

What happens if my product is on back-order?

Inside Stores will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, we will process your payment at the time your order is placed. If the customer wants to cancel the order because of the back-order date, your credit card or PayPal will be refunded in full.

Sales Tax

Inside Stores is headquartered in San Francisco, CA. Sales tax will be added during checkout to all orders shipping to CA addresses only and you will receive notification on your invoice. 

Order Cancellations

If we can cancel the order before shipment from the manufacturer, there will be a full refund. However if the order has shipped, the order cannot be cancelled or refunded. Please be careful to check invoice and call or email us immediately if you wish to cancel or make changes.  

Our system is set up so orders ship as soon as possible.  Once the order ships, it can not be returned for other reasons than manufacturer defect. For more information on our return policy, please refer to our return policy.

Occasionally, we might need to cancel your order for the following reasons:

  • Unauthorized credit card transaction
  • Item is no longer available or discontinued
  • Pricing discrepancy
  • If an order is cancelled, no charge will be applied to your credit card.

Is fabric or wallpaper returnable?

All of our fabric and wallpapers are custom-ordered for you and we regret that we are unable to accept returns on any order. We will accept returns due to manufacturer defects or shipping damages only.  All returns require a return material authorization (RMA).  NO CLAIMS WILL BE ACCEPTED IF THE FABRIC OR WALLPAPER IS CUT.

If you receive a fabric or wallpaper that is defective*, please email us or call us at 800-497-8042 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.

Upon receipt of material, carefully inspect before cutting.  Confirm that you’ve received the correct item and quantity.

CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.

All damage claims must be made within 15 days of receipt.

No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been cut or hung -- please inspect before using.

*Dye lot issues are not defects and will not be accepted for returns.  A sample comes from a random dye lot and its for the sole purpose to determine if you want that particular design.  Samples are not dye lot specific.  Actual dye lots can vary from samples.

Please see our "return policy" under returns/exchange.

Furniture/Home Accent Returns:

Inside Stores accepts returns within 15 days of purchase on many items**.  For returns on all eligible lighting, accessories, and mirrors that are not defective, we require a 40% restocking fee.  Please note:  there is a 50% restocking fee for pillows and flower/plant arrangements.   **All furniture items are not eligible for return.  **Items in the Sale Section are considered final sale and are not eligible for return. This policy applies to all items sold through this website with the following exceptions:

-Incorrect shipment
-Shipping damage
-Defective merchandise

Damaged, defective merchandise or incorrect shipments will be credited for the full amount provided you make a timely claim in accordance with the instructions below.  Your option also includes full exchange or replacement for the correct item.


Please inspect your packages within 24-48 hours after receipt.  All claims for damages must be made within 48 hours.

We are unable to accept returns beyond 15 days.  

We do not pay for the shipping of returned items unless the items delivered were either defective or arrived damaged.  In these cases, please contact our customer service department immediately upon receipt and we will arrange for a pickup of the goods. Upon receipt and inspection of the merchandise, we will credit your account for the full amount of the order. 

All returns must be shipped to us freight prepaid.  We do not accept COD packages.

Credit for returns are issued within 48 hours after we receive your package.  Actual credit might take 3-7 days depending on your credit company.  We will email you the credit receipt as soon as it is issued.

International Orders

We can ship anywhere in the world with MyUS service.  Please click here for more info.
Please note: Canada is considered international.

Using Your Own Freight Forwarder for International Orders

We can ship anywhere in the US free of charge. Some of our customers have successfully used 3rd-party services like FedEx Crossborder.
We are not able to endorse these services but can provide the following links for informational purposes.

www.crossborder.fedex.com/us/
www.tnt.com
www.goopping.com.
www.shopandship.com
www.shipville.com
www.storetoship.com
www.postaplus.com/myBox.aspx
www.stackry.com

If you are using FedEx CrossBorder or a US ship to address with a billing address outside of the U.S., we highly recommend using PAYPAL as your payment method at checkout. The US ship to address must be a confirmed address on PayPal. Inside Stores may not be able to process an order that uses a credit card with a billing address outside the U.S or an unconfirmed PayPal ship to address.

Tariffs and Import Fees

Many countries charge import duties and/or customs fees which are the responsibility of the buyer and are paid upon delivery by the buyer. If you are unaware what the duties will be, please contact your postal authorities to find out more information.
 

Why can't I see images online? 

Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 300,000 patterns and colorways from our various vendors), our system might miss a few.  Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern. 

Please also note that you can specify your order as a cut-for-approval (CFA), which means that we will send you a cutting of the fabric that has been reserved specifically for you. Once you approve the cutting, we will ship the order. While this delays your order a few days, it will ensure that you get the exact dye lot and fabric that you wanted. If you would like this option, please specify "CFA required" in the "comment" section of the check out page.  CFA is not available on most wallpapers.

To The Trade Lines

Are you looking for designers that are available only to the trade?  We can help!

Due to manufacturers' restrictions we are unable to show images or pricing online.  However, we can still get them for you at a great price and the same fast service!

We offer many luxury line fabric, wallpapers, furniture and home furnishings. 

We can be reached using the live chat option or by phone at 800-497-8042.

NOTE:  We're an authorized re-seller for all the brands listed below and many more.  First quality guaranteed.

Can you get discontinued fabric?

Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern.

We regret that we can not offer discontinued fabrics. If you know a pattern is discontinued, your best bet is to choose an alternative.

What if I can't see the pattern I'm looking for?

If you can not locate the pattern needed, either it may be too new or it may be discontinued. In either case, please email us and we will be more than happy to assist you. We are unable to order discontinued pattern.

How do I order sample?

We offer memo sample for $7 fee.  Each fabric pattern will list a swatch option, where you can check out just like any other standard product.

Note:  samples are randomly cut and dye lots are not guaranteed. If you need to see the exact color of the fabric, we recommend ordering a cut for approval with your fabric order.  A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design.  A CFA (see below)  is for the purpose of matching colors. It comes from the specific dye lot that you will receive when you place an order and specifically request a CFA.

If you order consists of multiple swatches from different vendors, they will come in separate shipments.Swatches are shipped by US Mail, usually within 24-72 hours after you place your order.  Please allow 7-10 days for delivery.  Occasionally your swatch might be out of stock, in which case we will advise accordingly. You are not obligated to return the samples.  They are yours to keep.  However, if you would like us to recycle them, please return them in the provided envelope. Please disregard any notes or instructions that may come with your samples.  We drop ship directly from our manufacturers and these instructions do not apply to you as our clients.Swatch sizes range from 4" x 6" to 12" x 18".  They are cut randomly.  We are unable to order swatches in specific sizes.  If you need a large sample, we recommend ordering a whole yard. The swatch fee is to cover our administrative, material and shipping costs.  It is not refundable.  

Samples are not be available on outlet items, limited stock items and all Pindler patterns.

What is a cut for approval?

A cut for approval (CFA) is an actual cutting of material from your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you'll be receiving.  Dye lots can vary from shipment to shipment, for this reason, we cannot guarantee an exact match to your sample book.  If a color match is critical, we suggest you order a CFA.

It is required that you place an actual order so that we can reserve the required quantity. Please put "CFA required" in the comment section of your order.  There are minimum orders for most CFA requests, they vary from vendor to vendor and are usually only available on in stock fabrics.  Please contact us with any questions.

Once we receive your order, we will reserve the quantity and send you a cutting of the reserved material. We will only ship the full order once you approve it. Your credit card only get charged if the order ships.

There is no charge for the cut for approval service. Note that it will delay the shipment of your order for a few days due to processing time.

CFA is not available on wallpapers except for Phillip Jeffries.

Fabric & Wallpaper Search

To find patterns you have a couple of options.  If you know the pattern name or number, simply type it in the search box.   If you are just looking for certain pattern types the "advanced search" option, is located right under the search box.  There you can search by brand, type of fabric, color, pattern and price range.  You can narrow the search down more by typing in additional key words in the keyword box.

Coordinating fabrics can be found on the individual product page for each item.  Simply scroll down midway to "discover more fabrics".  There you can select coordinating patterns based on color, style or similar patterns.

Paperback Wall Coverings

Convert Robert Allen fabric into a Wall Covering.  Create elegant fabric wall coverings from virtually any fabric.  Coordinate upholstery, window treatments, pillows and many other accessories to your fabric wall covering.  The fabrics are back laminated with a commercial grade strippable paper or non-woven engineered for wall covering.  Adds substance and body to fabric making installation easier and quicker.  No adhesive bleed-through during installation, allowing for professional quality seams.  Extra thickness aids in concealing blemishes on wall surfaces. Paper-backed fabrics serve as insulators and acoustical aids.  Maintains original color, texture and quality of your fabric.

Minimum Requirements: 5 yards

Timing 2 - 3 weeks once fabric is shipped from Robert Allen.    This can also be done with many different lines, but Robert Allen is currently the only one who offers this service.   A licenses professional wallpaper installer can also do this.

How to measure for wallpaper

The following is a general guideline to estimate how much of wallpapers you will need. We recommend that you consult with your professional wallpaper hangers to get the exact amount needed. We are not responsible for any discrepancies from the use of this tool.

Make sure your order the right amount

It is better to have more wallpaper than not enough when you take up a wallpaper project. This is because papers are produced in different lots and they can have variance in colors.  If you don't order enough, the next batch might not be in the same dye lot.

Each batch is identified by a run number printed on each roll.   We recommend that you check all bolts to make sure they have the same number before unrolling them. It is important to have extra on hand for future repair if needed.

How to calculate how much wallpaper you will need

To calculate how much you'll need:
 
1) Measure the height and width of each wall, including all openings. Multiply the two figures to get the total area in square feet. 

For example, if your wall is 10 feet wide by 12 feet height, your total square feet for that wall is 10 x 12=120 square feet.
 
2) Add the square footage of all walls to determine the total area.

3) Deduct 15 square feet for every average size door or window.
 
4) For large or untypical size of opening, measure the height and width of each opening and deduct the exact square footage from your total.

NOTE: For some large repeat wallpapers, no deductions should be made for openings. 

Determine the number of rolls

Wallpapers are usually priced by the single roll but packaged in double rolls. They can vary in width from 21 to 36 inches.


1) Check the width and length of your wallpapers and multiply the two to get the total square footage.

2) Deduct approximately 6 square feet for cutting and trimming.

3) Divide your total wall area footage by the square feet of the wallpapers to calculate the total number of single rolls needed. Round up any fractions to an additional roll.

Keep in mind that the above is to be used as an estimator only.  It's best to consult with your hanger to determine the exact amount, as there might be variance that will affect the amount needed (such as large pattern repeats, baseboards & molding, large doors or windows etc.)

 

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